Make sure that you have check the Help desk first!
Try to make a reset of the box by unpluggin it from the electricity. 98% of problems are resolved by that.
Try to be in front of the TV at the time of the call or write down the message and make sure to leave the box on (Green light)
Make sure to have your Viewing Card No (Basic Box: Services > 4 > 5 ) (Sky+HD: Services > 0 > 3) ready. Will be happy to assist you.
Address: 145 Rue de Lausanne, 1202 Geneva
Hotline: 0900 01 04 15 (M-S: 9am-9pm)
Phone: +41 22 901 04 15
Fax +41 22 901 04 16